Payment and Delivery
All in state (Arizona) orders require a 50% deposit upon placing your order. All out of state orders require a 100% payment, shipping not included at the time your order is placed. Once deposit is received your order will go into production and a digital proof will be sent. Final payment is due upon pickup for local orders, and prior to shipping for out of state orders. If a completed order is not paid for within 10 business days an additional financing charge will apply in the amount of 10% of the invoice total.
Cancellation of an Order
Once an order has been placed, approved, and paid for, any cancellations will be subject to a 15% restocking fee. If the order has already been printed, or is otherwise deemed at an irreversible stage, no cancellations will be allowed.
Proofing
We send a digital proof to visually represent your art and placement on the garment. We try to visually represent the printing to our best ability and include dimensions and distance from the collar. In some circumstances the visual representation may appear different than the printed item. If any aspect of the proof is not to your specifications, a new proof may be requested. It is the customers responsibility to approve all aspects of the proof including but not limited to spelling, placement, ink colors, print locations and distance from the collar.
Misprints
During the production process misprints can occur and we try to eliminate them to our best ability. Placement of the print is determined by the sewn seams by the manufacturer and in some cases can cause the print to look off center or misaligned. Please allow a 3-5% misprint allotment for these cases.
Manufacturer Defects
Designed In Ink is not responsible for mistakes or defects on behalf of the manufacturer or distributor. The following defects are possible and will not be refunded: mislabeled sizes, inconsistent coloring dye lots and size discrepancies, manufacturer garment defects, etc. All garments will be counted in bulk (typically in dozens). We cannot inspect each garment or count them in individually. Manufacturer and distributor defects or mis-shipments will delay production until all garments are received. It is highly recommended to order more garments than needed for each size. All additional garments will be included in the print run and we will bill for what is printed.
Customer Supplied Garments
If you are supplying your own garments we require that a list of manufacturer, color, size and quantities accompany the order prior to order approval. We can not guarantee certain materials will withstand the heat of our flash and dryer especially tri-blends and synthetic fabrics. Designed In Ink reserves the right to refuse printing services on certain garments.
Color Matching
The digital proofs that are provided can not guarantee color accuracy post press. Since all monitors may have different color preview options we can not guarantee the accuracy of colors in our digital proofs. If a specific color is needed we suggest giving us a Pantone color which can be matched.
Mistakes
If a mistake is made by Designed In Ink during the print process, we will replace the product. No refund will be given.
Receiving Your Order
We ask our customers to check quantities, and print quality immediately upon receiving their items. Designed In Ink will not be held liable for any defects or shortages on the order unless it has been brought to our attention 48 hours after delivery.
Sorting and Unbagging
If your order requires an excessive amount of sorting: example you have 7 designs for printing and require 4 shirts in small for each design, 7 medium in two designs but 12 in the others etc, a sorting fee of $50 per hour will be applied. You are welcome to sort your shirts prior to printing or have your orders sorted prior to warehouse arrival.
Any bagged garment will be accessed with a $0.18 per bag removal fee.
Terms and prices are subject to change without notice.